We all know this, even if we don't like to admit it: modern infrastructure can scale infinitely, but human understanding doesn't.
We've all seen it happen—organizations going from managing dozens of servers to thousands of containers, from deploying weekly to deploying hundreds of times per day, from serving thousands of users to millions. The technology handled the scale beautifully. The humans? Not so much.
This is the first industry issue that platform engineering should be addressing: how do we manage infrastructure complexity that has outgrown not just individual cognitive capacity, but our collective ability to communicate and transfer knowledge as teams?